Terrace Cartel Ltd (“Terrace Cartel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit www.terracecartel.com, purchase products from us, contact us, or subscribe to our newsletter.
Terrace Cartel Ltd sells football-inspired products online.
1. Who We Are
Terrace Cartel Ltd
Website: www.terracecartel.com
Email: info@terracecartel.com
For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Terrace Cartel Ltd is the controller of the personal information described in this policy where we determine how and why that information is used.
2. Information We Collect
We aim to collect only the personal information reasonably necessary to operate our business, fulfil orders, comply with our legal obligations and provide our services.
Depending on how you use our website, this may include:
- Your name
- Email address
- Telephone number, where provided
- Billing and delivery addresses
- Order and purchase information
- Communications you send to us
- Newsletter and marketing preferences
- Information relating to payments and transactions
- IP address, browser, device and website usage information
- Cookie and analytics information
We do not intend to collect more personal information than is reasonably necessary for these purposes.
3. Payment Information
Payments made through our website are processed using third-party payment services.
Our website uses WooPayments and may offer payment methods provided or facilitated by companies such as Stripe, Klarna and Clearpay.
When you make a payment, the relevant payment provider may collect and process information necessary to complete your transaction, prevent fraud and comply with its legal obligations.
Terrace Cartel Ltd does not ordinarily need to receive or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
The payment options available to you may vary depending on your location, order and the services currently enabled on our website.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange delivery of your purchases
- Send order confirmations and delivery information
- Process returns, refunds and customer service enquiries
- Respond to questions or requests
- Prevent and detect fraud or misuse of our website
- Maintain appropriate business, accounting and tax records
- Meet our legal and regulatory obligations
- Operate, secure and improve our website
- Understand how visitors use our website
- Send newsletters and marketing communications where permitted
We do not sell your personal information.
5. Our Legal Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract: Processing is necessary to fulfil an order you have placed with us or to take steps at your request before entering into a contract.
Legal obligation: We need to process or retain certain information to comply with applicable laws, including accounting and tax requirements.
Legitimate interests: Processing is necessary for our legitimate business interests, such as operating and protecting our business, preventing fraud, responding to customers and improving our services, provided those interests do not override your rights.
Consent: Where required, we rely on your consent for activities such as certain marketing communications or non-essential cookies and tracking technologies. You can withdraw your consent at any time.
6. Newsletter and Marketing
If you subscribe to our newsletter, we may use your email address to send you news, product information, offers and other marketing communications from Terrace Cartel.
Where required by law, we will send this marketing only with your consent or where another lawful basis permits us to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in our emails or by contacting us at info@terracecartel.com.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.
7. Google Analytics and Website Measurement
We may use Google services, including analytics tools, to help us understand how visitors interact with our website.
These services may collect information such as your IP address, device or browser information, pages visited and interactions with our website.
Where these technologies require consent under applicable UK law, they should only be activated after you have provided the appropriate consent through our cookie controls.
Google may process information in accordance with its own privacy policies.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function correctly. For example, cookies may be required to maintain a shopping basket, enable checkout, maintain security or remember certain choices.
Other cookies may be used for analytics or similar purposes.
Where required by law, non-essential cookies will only be used after you have given your consent. You should be able to manage applicable cookie preferences through the cookie controls available on our website.
You can also control or delete cookies through your browser settings, although disabling necessary cookies may affect the operation of the website.
9. Sharing Your Information
We only share personal information where reasonably necessary to operate our business, provide your order or comply with legal requirements.
This may include sharing information with:
- Delivery companies and couriers so they can deliver your order
- Payment processors and payment providers, including services such as WooPayments, Stripe, Klarna and Clearpay
- Website hosting, e-commerce and technology providers
- Providers used to operate our newsletter
- Analytics providers, including Google where applicable
- Professional advisers such as accountants or legal advisers where necessary
- HM Revenue & Customs (HMRC), regulators, law enforcement agencies or other authorities where disclosure is legally required
Third parties should only receive the information reasonably necessary for the relevant purpose.
10. International Transfers
Some of the companies that provide technology, payment, analytics or other services to us may process personal information outside the United Kingdom.
Where UK data protection law applies to such transfers, we take reasonable steps to ensure that appropriate safeguards or another legally recognised transfer mechanism is in place.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.
For example, certain transaction and accounting records may need to be retained for periods required by UK tax and company law.
When information is no longer required, we will delete it or otherwise dispose of it appropriately, subject to our technical and legal obligations.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no website or internet transmission can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your personal information
- Request the transfer of certain personal information to you or another organisation
- Withdraw consent where we rely on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights or ask a question about your personal information, contact:
We may need to verify your identity before completing certain requests.
14. Complaints
If you have concerns about how Terrace Cartel Ltd handles your personal information, please contact us first at info@terracecartel.com so that we can investigate.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Children’s Privacy
Our products and website are intended for a general retail audience and we do not knowingly seek to collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us at info@terracecartel.com.
16. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on www.terracecartel.com and the “Last updated” date at the top of this policy will be amended accordingly.
18. Contact Us
If you have any questions about this Privacy Policy or how Terrace Cartel Ltd handles personal information, please contact:
Terrace Cartel Ltd
Email: info@terracecartel.com
Website: www.terracecartel.com
